Shipping policy

Last updated: 13 October 2026

1. Where we deliver

Gentle Co delivers to street addresses across South Africa. We do not currently ship internationally.

2. Our courier

All orders are delivered by Aramex, with full tracking from dispatch to your door.

3. Delivery time

Please allow 8 to 15 business days from the date of your order for delivery. Business days are Monday to Friday, excluding South African public holidays. Delivery times are estimates and can be affected by peak periods, weather or other circumstances outside our control.

4. What happens after you order

  1. Order confirmation: straight after checkout, you will receive an email confirming your order.
  2. Tracking link: a few days later, when your order ships, you will receive a tracking link from Aramex so you can follow your delivery.
  3. Delivery: Aramex delivers to the address you entered at checkout.

5. Delivery costs

Standard Aramex delivery is a flat R90 per order, shown at checkout before you pay. From time to time we run free-shipping offers, which are applied at checkout when the offer's code is used.

6. Receiving your order

Please make sure someone is available to receive the parcel. Check your parcel when it arrives. If the box is visibly damaged, note this with the Aramex driver and contact us through the contact form within 48 hours, with photos, so we can resolve it quickly.

7. Incorrect addresses

Please double-check your delivery address at checkout. If a parcel is returned to us because of an incorrect or incomplete address, we may need to charge for re-delivery.

8. Lost or delayed parcels

If your tracking hasn't updated for several days, or your order hasn't arrived within 15 business days, message us through the contact form with your order number and we will follow up with Aramex. If a parcel is lost, we will send a replacement or issue a full refund.