Shipping policy

SHIPPING & FULFILLMENT POLICY

SECTION 1 - DOMESTIC ONLY SHIPPING POLICY

Gentle Co. operates exclusively within the Republic of South Africa.

  • Territory Restrictions: We only accept orders from customers residing within South Africa, and we ship strictly to valid physical addresses within South African borders.

  • International Orders: We do not offer international shipping, nor do we accept orders from buyers located outside of South Africa. Any orders placed with an international shipping destination will be automatically canceled and refunded.

SECTION 2 - SHIPPING TIMEFRAMES & PROCESSING

While we utilize premier local courier fulfillment via Aramex to deliver straight to your doorstep, our total delivery window is 8 to 15 business days (excluding weekends and South African public holidays).

  • Fulfillment Cycle: This delivery window accounts for our localized stock processing, quality assurance checks, secure packaging protocols, and final dispatch from our local logistics hub.

  • Delivery Expectation: Once your order completes processing at our hub, it is handed directly to Aramex for rapid domestic delivery to your door.

SECTION 3 - COURIER DELIVERY CONDITIONS (ARAMEX DOMESTIC)

All shipments are dispatched via Aramex's secure domestic courier network.

  • Physical Address Required: Aramex cannot deliver to P.O. Boxes, private bags, or post offices. You must provide a valid physical daytime address (residential, plot, or workplace) within South Africa where someone is authorized to sign for the package between 08:00 and 17:00 on business days.

  • Address Accuracy: You are entirely responsible for providing an accurate South African shipping address, postal code, and local contact number at checkout. Gentle Co. cannot modify delivery addresses once an order has been handed over to the courier and takes zero liability for lost, delayed, or misdelivered packages resulting from incorrect customer data.

SECTION 4 - FAILED DELIVERY & UNCLAIMED PACKAGES

Aramex will make standard delivery attempts to your specified domestic address.

  • If you are unavailable, the courier will attempt to contact you via the South African phone number provided at checkout to reschedule.

  • If a package is returned to our central local hub because the courier was repeatedly unable to contact you, because the address provided was invalid, or because the delivery was refused, you will be liable for the return-to-hub fees and the additional courier costs required to re-ship the item to you. Original shipping fees remain completely non-refundable.