Contact information

Gentle Co

Email us at support@gentleco.co.za, or use the contact form on our website. Leave your name, email and message, and we will get back to you by email within 1 to 2 business days.

For order questions, please include your order number.

Deliveries: Aramex. Payments: Yoco.

Should you have any questions about our privacy practices or our Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at support@gentleco.co.za or use the contact form on our website at /pages/contact.

South African residents (POPIA)

If you are in South Africa, we process your personal information in line with the Protection of Personal Information Act 4 of 2013 (POPIA). We only collect what we need to fulfil your order, support you, and (if you opt in) send you marketing.

  • Lawful basis: we process your information to perform our contract with you, to meet legal obligations, for our legitimate interests in running a safe store, or with your consent (for marketing).
  • Service providers: your order and delivery details are shared with Aramex to deliver your order. Card payments are processed by Yoco; we never see or store your full card details.
  • Direct marketing: we only send marketing emails or messages if you have opted in, or if you are an existing customer and we are marketing similar products. Every message includes a free way to unsubscribe.
  • Your rights: you may ask what personal information we hold about you, ask us to correct or delete it, object to processing, and withdraw consent at any time.
  • Cross-border transfers: some of our service providers (including Shopify) store data outside South Africa. We only use providers bound by laws or agreements that protect your information to a standard similar to POPIA.
  • Information Officer: you can reach Gentle Co's Information Officer at support@gentleco.co.za or through the contact form on our website.
  • Complaints: if you are unhappy with how we handle your information, please contact us first. You also have the right to lodge a complaint with the Information Regulator (South Africa) at complaints.IR@inforegulator.org.za or via inforegulator.org.za.